Help and FAQs

To purchase any product on the Uptown Accessories eStore, simply click on the item you wish to buy, select the required color and click ‘add to cart’. You will a get a pop-up that product is added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.

How do I know that my order is placed or not?

Uptown Accessories eStore uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.

Why does the item in my cart now say it is unavailable?

Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact info@uptownaccessories.com for support if needed.

At Uptown Accessories eStore we have following payment options:

1.       Cash On Delivery (Only in Pakistan)

2.       Online/Credit Card (Visa or Master Credit/ Debit)

How secure are my credit card and personal information?

Your security while shopping online with Uptown Accessories is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

How long will my order take to be delivered?

Shipping time within Pakistan is 7 working days and for international order shipment time is 20 working days (which is calculated based on your destination).